HOW TO ORDER
To order an item from this online shop please click on a category in the main shop menu.
This will lead you to further options in that category.
Click on any that interest you for further details which will open in a new page.
An enlargement of each product is available on that page.
Once you have selected a product click on the drop down menu to select quantity and click on ‘add to basket’
You can then continue to shop or click on the basket ( top right-hand corner) to see your shopping. From there you can continue to the checkout
Check the items in your basket. To change the quantity amend the number and click ‘update’ or to remove an item click ‘remove’
Review your order and click ‘place order’.
After you have placed your order you will first need to enter a billing and delivery address.
You can then choose to pay by Stripe or Paypal. You will then be taken to a secure page.
If you use Paypal you will need to log on or use your credit/debit card.
If you use Stripe you will be asked to enter your card details and address and to confirm payment. Your account will then be verified and debited.
Your credit card may be debited before a contract is formed but if the card is ultimately rejected a refund will be made immediately. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
We will send you an email acknowledging your order. This is not an order confirmation or an acceptance of the order. Non-acceptance of the order may be the result of the product being unavailable, your credit card not being authorised or the identification of a product or pricing error.
Payment for all orders is at point of sale, not at point of dispatch. All final prices are inclusive of VAT at 20% and UK mainland delivery by Royal Mail unless otherwise indicated.
As most of the products for sale are hand made to order please allow 7-14 days for delivery. A confirmation email will be sent once the goods have been dispatched. Order acceptance and the completion of the contract between you and us will take place on dispatch of the goods.
PRODUCT PRICING & DESCRIPTIONS
All goods sold by Cressida Bell are hand made and will reflect that fact in their quality. We would like to point out that natural fabrics will always contain slight imperfections and printing and painting by hand can cause some irregularities in pattern or colour. These are characteristics of the process which add to their charm and should not be treated as defects.
Each product is sold subject to its Product Description and though all care will be taken that the details are accurate please allow for slight discrepancies from the photos shown and bear in mind that not all browsers show colour accurately.
Where possible goods are signed and are in limited editions. We hope that you will enjoy your items but if you have any problems please contact firstname.lastname@example.org or 0208 985 5863 and we will do our best to help.
RETURNS & REFUNDS
If you are not happy with your item or wish to cancel your contract please post the item back unused in its original packaging. Please enclose a copy of the email invoice and your reasons for the return. You must tell us within 14 days if you wish to return the item and then return the item to us. Postage costs will not be refunded except where goods supplied are faulty. If we are charged a fee by your card provider we may need to pass this cost onto you.
Pre-made items purchased via the website can be returned within 14 days.
Items made to order cannot be returned unless they are faulty. This includes lamps and shades.
By agreeing to these terms and conditions you acknowledge that all material and content contained in this website is strictly the copyright of Cressida Bell and you agree not to copy, reproduce or commercially exploit any material or content therein.
Contact details: Cressida Bell Ltd, 24-26 Clarence Mews, London E5 8HL.
By accepting the Terms & Conditions, you are agreeing that you have read all our policies of sale contained therein.